Laboratory Excellence and AccreditationISO/IEC 17065 for Product Certification Bodies
A product certification body attests that a product meets a specification, and the value of that attestation rests entirely on the body's independence and the soundness of its scheme. This course covers ISO/IEC 17065. Delegates work through the structural and impartiality requirements, certification scheme design and the evaluation activities underpinning a decision, the separation between evaluation, review and the certification decision itself, and surveillance of certified products. Use of the certification mark, complaints and appeals, and the suspension or withdrawal of a certificate are covered as the situations where a body's independence is genuinely tested.
Course objectives
- Apply the structural and impartiality requirements of ISO/IEC 17065
- Design a certification scheme and its evaluation activities
- Separate evaluation, review and the certification decision
- Operate surveillance of certified products
- Control the use of a certification mark
- Handle complaints, appeals, suspension and withdrawal
- Prepare for assessment and address common findings
Who should attend
- Product certification body managers and staff
- Scheme owners and technical committee members
- Quality managers in conformity assessment bodies
- Regulators relying on product certification
- Assessors and internal auditors
Course outline
- 01What a certification body attests, and what underpins it
- 02Structure, independence and impartiality
- 03Certification scheme design
- 04Evaluation activities and evidence
- 05Separation of evaluation, review and decision
- 06Surveillance of certified products
- 07Certification marks and their control
- 08Complaints, appeals, suspension and withdrawal
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 28 to 30 October 2026 | Johannesburg, South Africa | Classroom | R14,950 per delegate | Register Now |
| 25 to 27 November 2026 | Maputo, Mozambique | Classroom | USD 995 per delegate | Register Now |
| 16 to 18 December 2026 | Port Louis, Mauritius | Classroom | USD 995 per delegate | Register Now |
| 3 to 5 February 2027 | Online | Online | R6,500 per delegate | Register Now |
| 8 to 10 February 2027 | Kampala, Uganda | Classroom | USD 995 per delegate | Register Now |
| 22 to 24 March 2027 | Pretoria, South Africa | Classroom | R14,950 per delegate | Register Now |