Logistics and Supply ChainVendor Management, Contracting and Supplier Performance
A supplier relationship is set by the contract and lived through the people managing it day to day, and most deteriorate not through a dispute but through small unaddressed failures that nobody had the standing to raise. This course covers holding the relationship. Delegates work through the vendor lifecycle from qualification and onboarding through to exit, contract terms that are enforceable rather than aspirational, and service levels tied to outcomes the business actually notices. Governance follows: the review meeting, who attends, and the escalation route when it does not resolve. Performance measurement and the data both sides accept are covered. Relationship segmentation is addressed, since a strategic supplier and a stationery supplier do not warrant the same effort. The course closes on underperformance, remediation and exit.
Course objectives
- Qualify and onboard a vendor with the checks the tier warrants
- Write contract terms that are enforceable rather than aspirational
- Set service levels tied to outcomes the business notices
- Run review meetings with the right people and a working escalation route
- Measure performance using data both sides accept
- Segment relationships so effort matches importance
- Handle underperformance, remediation and exit
Who should attend
- Vendor and supplier relationship managers
- Procurement and contracts managers
- Legal and commercial staff supporting procurement
- Category managers overseeing key supplier relationships
- Operations managers dependent on outsourced services
Course outline
- 01Small failures nobody raised
- 02Vendor lifecycle from qualification to exit
- 03Onboarding and tiered checks
- 04Enforceable contract terms
- 05Service levels tied to real outcomes
- 06Governance, reviews and escalation
- 07Performance data both sides accept
- 08Segmentation, remediation and exit
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 4 to 6 November 2026 | Kampala, Uganda | Classroom | USD 995 per delegate | Register Now |
| 20 to 22 January 2027 | Accra, Ghana | Classroom | USD 995 per delegate | Register Now |
| 1 to 3 February 2027 | Online | Online | R6,500 per delegate | Register Now |
| 22 to 24 March 2027 | Harare, Zimbabwe | Classroom | USD 995 per delegate | Register Now |
| 29 to 31 March 2027 | Maputo, Mozambique | Classroom | USD 995 per delegate | Register Now |