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Maintenance Management

Root Cause Analysis Facilitator Training

Root cause analysis usually fails for one of two reasons: the investigation stops at the first plausible cause, or it becomes an exercise in attributing blame and everyone stops contributing. This course trains facilitators to prevent both. Delegates work through the main techniques, the evidence discipline that distinguishes a supported cause from a convenient one, and the facilitation skills required to run a session with people who have an interest in the outcome. Substantial practice is given to running sessions, including handling a dominant participant, a defensive department and the pressure to reach a conclusion before the shift ends.

3 day courseRegister NowRequest Proposal

Course objectives

  • Select an appropriate root cause technique for the incident
  • Establish evidence discipline and distinguish supported causes from convenient ones
  • Facilitate a session with participants who have an interest in the outcome
  • Handle dominance, defensiveness and blame during a session
  • Drive an analysis past the first plausible explanation
  • Convert findings into corrective actions that address the cause
  • Verify that a corrective action actually prevented recurrence

Who should attend

  • Reliability and maintenance engineers
  • Quality and safety professionals
  • Operations supervisors and managers
  • Continuous improvement practitioners
  • Incident investigators

Course outline

  1. 01Why root cause analysis fails
  2. 02Technique selection for the incident at hand
  3. 03Evidence discipline and supported causation
  4. 04Facilitating with interested parties in the room
  5. 05Dominance, defensiveness and blame
  6. 06Driving past the first plausible cause
  7. 07Corrective actions that address the cause
  8. 08Verifying that recurrence was actually prevented

Scheduled sessions

Scheduled sessions for Root Cause Analysis Facilitator Training
DatesVenueFormatPriceRegister
28 to 30 September 2026OnlineOnlineR6,500 per delegateRegister Now
18 to 20 January 2027Dar es Salaam, TanzaniaClassroomUSD 995 per delegateRegister Now
24 to 26 February 2027Kampala, UgandaClassroomUSD 995 per delegateRegister Now

Root Cause Analysis Facilitator Training

From R6,500

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