Leadership and ManagementOperational Excellence for Leaders
Improvement systems fail at the leadership layer far more often than at the tool layer. This course is for the managers whose behaviour determines whether an operational excellence approach takes hold. Delegates work through what leaders must personally do differently, the review routines that either build problem solving capability or suppress it, the handling of bad news, and the resource and priority decisions that signal whether the organisation means it. The course is direct about the common pattern of a leadership team commissioning an improvement programme and then continuing to manage exactly as before, and about the resourcing and patience the approach actually requires.
Course objectives
- Identify what leaders must personally do differently for the system to hold
- Run review routines that build problem solving rather than suppress it
- Handle bad news so it continues to be reported
- Make resource and priority decisions that signal genuine commitment
- Recognise when a programme has become decoration
- Set realistic expectations for pace and resourcing
- Hold the approach when short term results are under pressure
Who should attend
- Senior operations leaders and directors
- Plant and site managers
- Executives sponsoring improvement programmes
- Heads of function in operational businesses
- Continuous improvement leaders influencing executives
Course outline
- 01Why improvement systems fail at the leadership layer
- 02What leaders must personally do differently
- 03Review routines that build capability
- 04Handling bad news so it keeps being reported
- 05Resource and priority decisions as signals
- 06Recognising a programme that has become decoration
- 07Realistic pace and resourcing
- 08Holding the approach under short term pressure
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 28 to 30 September 2026 | Port Louis, Mauritius | Classroom | USD 995 per delegate | Register Now |
| 2 to 4 November 2026 | Kampala, Uganda | Classroom | USD 995 per delegate | Register Now |
| 9 to 11 November 2026 | Mbabane, Eswatini | Classroom | R14,950 per delegate | Register Now |
| 1 to 3 February 2027 | Pretoria, South Africa | Classroom | R14,950 per delegate | Register Now |
| 24 to 26 February 2027 | Online | Online | R6,500 per delegate | Register Now |
| 22 to 24 March 2027 | Lusaka, Zambia | Classroom | USD 995 per delegate | Register Now |