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Leadership and Management

Managing and Improving Employee Performance

Underperformance is usually tolerated for months before anybody names it, by which point the employee reasonably believes their work was acceptable and the conversation feels like an ambush. This course covers handling it earlier and better. Rather than the full performance cycle, it concentrates on the difficult part. Delegates work through diagnosing the cause, since capability, clarity, motivation and circumstance each call for a different response, and holding the first conversation while the problem is still small. Improvement plans are built with specific standards, support and review dates rather than vague exhortation. Documentation and the evidence a later process requires are covered. The course closes on escalation to a formal process and on the decision that somebody is in the wrong role.

3 day courseRegister NowRequest Proposal

Course objectives

  • Diagnose whether the cause is capability, clarity, motivation or circumstance
  • Hold the first conversation while the problem is still small
  • Set specific standards, support and review dates in an improvement plan
  • Keep documentation that a later formal process will require
  • Manage the emotional reactions the conversation provokes
  • Escalate to a formal process at the right point
  • Recognise when somebody is simply in the wrong role

Who should attend

  • Line managers dealing with underperforming staff
  • HR business partners advising on performance improvement
  • Supervisors in operational or production environments
  • Managers preparing for a difficult performance season

Course outline

  1. 01Tolerated for months, then named suddenly
  2. 02Diagnosing the cause
  3. 03Capability, clarity, motivation and circumstance
  4. 04The first conversation
  5. 05Building an improvement plan that specifies
  6. 06Support, review dates and follow through
  7. 07Documentation and evidence
  8. 08Escalation and the wrong role decision

Scheduled sessions

Scheduled sessions for Managing and Improving Employee Performance
DatesVenueFormatPriceRegister
7 to 9 December 2026Johannesburg, South AfricaClassroomR14,950 per delegateRegister Now
14 to 16 December 2026OnlineOnlineR6,500 per delegateRegister Now
6 to 8 January 2027Lagos, NigeriaClassroomUSD 995 per delegateRegister Now
13 to 15 January 2027Maputo, MozambiqueClassroomUSD 995 per delegateRegister Now

Managing and Improving Employee Performance

From R6,500

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