Leadership and ManagementManaging and Improving Employee Performance
A practical, applied course focused specifically on the day to day work of managing underperformance and building improvement plans that genuinely change outcomes. Rather than covering the full performance management cycle, it concentrates on the harder conversations, diagnosing root causes, setting improvement plans and knowing when and how to escalate formally.
Course objectives
- Diagnose the root causes of underperformance before acting
- Structure a fair and legally sound performance improvement plan
- Conduct difficult performance conversations with clarity and empathy
- Coach underperforming employees toward measurable improvement
- Recognise when to escalate to formal disciplinary or exit processes
Who should attend
- Line managers dealing with underperforming staff
- HR business partners advising on performance improvement
- Supervisors in operational or production environments
- Managers preparing for a difficult performance season
Course outline
- 01Diagnosing root causes of underperformance
- 02Structuring a fair performance improvement plan
- 03Conducting difficult performance conversations
- 04Coaching techniques for measurable improvement
- 05Documentation and legal considerations
- 06Knowing when and how to escalate
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 10 to 12 September 2026 | Lagos, Nigeria | Classroom | R11,995 per delegate | Register Now |
| 14 to 16 September 2026 | London, United Kingdom | Classroom | R11,995 per delegate | Register Now |
| 25 to 27 September 2026 | Lagos, Nigeria | Classroom | R11,995 per delegate | Register Now |
| 13 to 15 October 2026 | Kigali, Rwanda | Classroom | R11,995 per delegate | Register Now |
| 29 to 31 March 2027 | Kigali, Rwanda | Classroom | R11,995 per delegate | Register Now |
| 3 to 5 August 2027 | Lagos, Nigeria | Classroom | R11,995 per delegate | Register Now |