AI and Digital TransformationGenerative AI and Prompt Engineering for the Enterprise
Generative AI tools are being adopted at pace across African enterprises for content, customer service and knowledge work, often faster than organisations can govern their use. This course teaches participants to write effective prompts, apply generative AI safely to real workplace tasks and design internal guidelines that protect data and intellectual property. It combines practical exercises with a clear look at where generative AI still requires human judgement.
Course objectives
- Apply prompt engineering techniques to improve the accuracy and usefulness of AI generated output
- Use generative AI tools for drafting, summarising and analysing workplace content
- Identify appropriate and inappropriate use cases for generative AI in an enterprise setting
- Design departmental guidelines that manage data privacy and intellectual property risk
- Assess the reliability and limitations of large language model output
Who should attend
- Marketing and communications professionals
- Knowledge workers and executive assistants
- IT and digital transformation officers
- Customer service and support team leaders
- Learning and development practitioners
Course outline
- 01How generative AI and large language models actually work
- 02Prompt engineering techniques and iterative refinement
- 03Applying generative AI to drafting, research and summarisation
- 04Generative AI for customer facing content and service
- 05Data privacy, copyright and intellectual property considerations
- 06Building an enterprise generative AI usage policy
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 19 to 21 September 2026 | Kigali, Rwanda | Classroom | R11,995 per delegate | Register Now |
| 29 September to 1 October 2026 | Victoria Falls, Zimbabwe | Classroom | R11,995 per delegate | Register Now |
| 3 to 5 December 2026 | Gaborone, Botswana | Classroom | R11,995 per delegate | Register Now |
| 30 January to 1 February 2027 | Kigali, Rwanda | Classroom | R11,995 per delegate | Register Now |
| 4 to 6 May 2027 | Kigali, Rwanda | Classroom | R11,995 per delegate | Register Now |