Leadership and ManagementEmotional Intelligence for Workplace Success
Emotional intelligence is often taught as a personality quiz followed by encouragement. This course treats it as a set of learnable behaviours. Delegates work on recognising their own reactions early enough to choose a response, reading a room accurately rather than assuming, managing difficult conversations without escalation, and understanding the effect their behaviour has on people who report to them. The material is grounded in observable behaviour rather than self assessment, and delegates practise on real situations they bring from their own workplace. The course closes on the limits of the idea: emotional intelligence does not resolve a structural problem, and treating it as a substitute for one is a common and costly error.
Course objectives
- Recognise your own emotional reactions early enough to choose a response
- Read a situation accurately rather than assuming intent
- Manage a difficult conversation without escalating it
- Understand the effect your behaviour has on people who report to you
- Adjust communication style to the person and the moment
- Recover a relationship after a poor interaction
- Recognise where a structural problem is being mistaken for a behavioural one
Who should attend
- Managers and team leaders at any level
- Human resources professionals
- Technical specialists moving into people leadership
- Client facing and account management staff
- Anyone whose work depends on working relationships
Course outline
- 01What emotional intelligence is, as behaviour rather than personality
- 02Self awareness: noticing a reaction before acting on it
- 03Self regulation under pressure
- 04Reading a situation without assuming intent
- 05Difficult conversations and de-escalation
- 06The effect of your behaviour on those who report to you
- 07Repairing a relationship after a poor interaction
- 08The limits: when the problem is structural
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 30 September to 2 October 2026 | Johannesburg, South Africa | Classroom | R14,950 per delegate | Register Now |
| 14 to 16 October 2026 | Online | Online | R6,500 per delegate | Register Now |
| 26 to 28 October 2026 | Lusaka, Zambia | Classroom | USD 995 per delegate | Register Now |
| 7 to 9 December 2026 | Harare, Zimbabwe | Classroom | USD 995 per delegate | Register Now |
| 14 to 16 December 2026 | Windhoek, Namibia | Classroom | R14,950 per delegate | Register Now |
| 18 to 20 January 2027 | Lagos, Nigeria | Classroom | USD 995 per delegate | Register Now |