Maintenance ManagementBenchmarking: Comparing Your Performance
Benchmarking is valuable when the comparison is genuine and misleading when it is not, and most published benchmark comparisons are not. This course covers doing it properly. Delegates work through selecting what to benchmark, finding valid comparators, normalising for the differences that make a raw comparison meaningless, gathering data ethically and legally, and converting a gap into an improvement plan. Attention is given to the competition law limits on information exchange between competitors, and to the common error of adopting another organisation's practice without the conditions that made it work there.
Course objectives
- Select what to benchmark and why
- Identify valid comparators rather than convenient ones
- Normalise data for the differences that distort comparison
- Gather benchmark data ethically and within competition law
- Convert a performance gap into a specific improvement plan
- Assess whether a practice will transfer to your conditions
- Avoid the common misuses of published benchmark data
Who should attend
- Operations and performance managers
- Strategy and planning professionals
- Continuous improvement practitioners
- Finance and analysis staff
- Quality managers
Course outline
- 01What benchmarking is for, and how it misleads
- 02Selecting what to benchmark
- 03Finding valid comparators
- 04Normalisation and the differences that distort
- 05Data gathering, ethics and competition law limits
- 06Analysing a gap
- 07Assessing whether a practice will transfer
- 08Converting findings into a plan
Scheduled sessions
| Dates | Venue | Format | Price | Register |
|---|---|---|---|---|
| 25 to 27 November 2026 | Durban, South Africa | Classroom | R14,950 per delegate | Register Now |
| 2 to 4 December 2026 | Johannesburg, South Africa | Classroom | R14,950 per delegate | Register Now |
| 27 to 29 January 2027 | Online | Online | R6,500 per delegate | Register Now |