Achieving Operational Excellence Through People

Course objectives

• Create the conditions under which people report problems
• Build problem solving capability at the front line
• Design problem raising mechanisms people will actually use
• Apply recognition that reinforces the behaviour intended
• Address resistance rooted in previous programmes
• Sustain involvement past the initial enthusiasm
• Measure engagement in improvement meaningfully

Who should attend

• Operations managers and supervisors
• Continuous improvement practitioners
• Human resources and learning professionals in operations
• Team leaders
• Plant and site management

Course outline

1. 01Why improvement depends on volunteered information
2. 02The conditions under which people report problems
3. 03Front line capability building
4. 04Problem raising mechanisms that get used
5. 05Recognition and what it actually reinforces
6. 06Resistance rooted in previous programmes
7. 07Sustaining involvement
8. 08Measuring engagement meaningfully

Scheduled sessions